Client+Consultation

=Client Consultation: Is your client a good candidate for a color service?= The client consultation takes place before the service. It takes about 15 minutes so when you have a first time client you will want to make sure that you book yourself extra time for the client. It is important that you do the consultation before the shampoo when the hair is dry and in an area with plenty of light. This initial consultation may be the first interaction that you have with your client so make sure that you make a good first impression. Chapter 4 in your textbook has excellent examples of successful client consultation. Here are some basic tips for making a good first impression during the consultation process:
 * Dress appropriately (no cleavage, hairy armpits showing, no gum chewing, etc.)
 * Try to look like what you would like to represent; stylish, up to date, clean clothes, etc.
 * Look directly at your client when talking to them. It is better to talk to them face to face rather than through the mirror.
 * Make this consultation all about your client, don't dominate the conversation about yourself.
 * Remember that their hair color is an extension of their personality so make sure that you listen to your client: are they conservative, outgoing, dramatic, etc.
 * Be prepared: have your color portfolio and hair color swatches ready so that you are able to recommend different hair options and to make sure that you are all on the same page.

media type="file" key="clientrecord.mp3" width="240" height="20" The client card is a good record keeping step that will help you to better meet the needs of your client. Each time that your client comes in to the salon you can pull out the client record card and quickly and easily see what chemical services and color formulas were used at previous visits. The client card will give you information about your clients lifestyle and hair regimen. If they have a very conservative job then you will likely not be giving them a hot pink streak in the front of their hair. If they have indicated that they only like to spend 10-15 minutes on their hair in the morning then it will not be a good idea to give them a hairstyle that will require a lot of daily maintenance.
 * Client Record Form**


 * Hair Analysis**

The first thing that you will want to do for a client consultation for a color is to determine whether the clients hair is in the proper condition to receive a color. There are circumstances where you may want to suggest that your client not get a color, such as if they have had an allergic reaction to color in the past, if they have an allergic reaction to a patch test, or if their hair is damaged to the point where it will not take a color evenly and coloring it will cause excess damage. You will have to complete a full Hair Analysis before moving on in the client consultation for color.
 * **Density:** media type="file" key="density.mp3" width="240" height="20"
 * **Porosity:** media type="file" key="porosity.mp3" width="240" height="20"
 * **Elasticity:** media type="file" key="elasticity.mp3" width="240" height="20"
 * **Texture:** media type="file" key="texture.mp3" width="240" height="20"

media type="file" key="patchtest.mp3" width="240" height="20"
 * Patch Test**

You are required by law to complete a patch test on all new color clients if you are using **aniline derivative tints**. Aniline derivative tints are found in semi-permanent, demi-permanent, and permanent hair colors. I realize that this is a step that is often skipped in a salon, I would be surprised if any of you have ever had one, but it is important for the health of the client. For instructions on how to give a patch test read page 563 in your text. Once you have performed a patch test and you have determined that they are not allergic, go to the next step of determining color.

Before you move on to determining color for your client proceed to the Quiz in Moodle on Determining if your client is right for a color service.